Insurances and protections

Available on
All O3 American Express® Cards.

Benefit summary (prospects)
To provide you with added peace of mind, your Card includes a whole host of insurances and protections. With cover for emergency medical expenses abroad, travel accident insurance, and compensation for lost luggage and flight delays, your Card has your back when you need it most.

Benefit details (existing cardholders)
Just the support you need.

To provide you with added peace of mind, your Card includes a whole host of insurances and protections. With cover for emergency medical expenses abroad, travel accident insurance, and compensation for lost luggage and flight delays, your Card has your back when you need it most.

Please click here to review a PDF overview of your policy and learn how to make a claim.

Policy limits, terms and conditions apply. For the policy terms and conditions (PDF), please click here.

Please note, whenever medical assistance is required, it is important to contact the insurance provider before treatment is received to ensure that the medical facility is covered within the policy. The beneficiary or any person acting in their place can contact assistance to be guided to the best medical facility available in the region. For details on requesting assistance, please click here (PDF).

Benefit terms and conditions
This offer is made by Dufry International AG (“Dufry”) and it is for a complimentary loyalty status to the Red by Dufry Loyalty Programme. The Centurion® Card, Platinum® Card, Icon, Max and Black American Express® Cards issued by a licensed third party are eligible for Red by Dufry Platinum loyalty status and American Express® Gold Card and Select American Express® Cards are eligible for Red by Dufry Gold loyalty status. Eligible product names may vary by country. Cards issued by American Express or its subsidiaries are not eligible for this offer. This offer is not available to existing Red by Dufry members. To verify card eligibility and redeem this offer, follow the prompts to complete your registration including entering the required digits of an eligible American Express® Card. Enrolment in Red by Dufry is required to receive membership benefits associated with Red by Dufry Platinum or Gold. A digital membership card and number will be issued to eligible Cardmembers upon registration and will be delivered via the Red by Dufry mobile application. Upon expiration of the complimentary oneyear loyalty status, your Red by Dufry account will remain active and your loyalty status will be placed in the status tier associated with the accumulated Dufry points in your account. Any information you provide to Dufry will be subject to Dufry’s privacy policies (currently available here: https://www.redbydufry.com/en/privacy-policy.html) and terms and conditions (currently available here: https://sso.dufry.com/ detailedTerms?country=42281cb0-6ef7-e611-8100-5065f38bf4f1&language=en&type=TERMS_CONDITIONS). Fulfilment of the offer is the sole responsibility of Dufry. Offer is non-transferable and is subject to change at any time without notice to you. Limited to one offer per eligible Card.